Returns will be
accepted by Zangabeel within a period of 2 days after you receive your order,
and exchanges can be made within 5 days of receipt. Regrettably, if more than
48 hours have elapsed since you received your order, we are unable to provide a
refund. Similarly, if more than 5 days have passed since receipt of your order,
we cannot facilitate an exchange.
To be eligible for a
return, your item must be unused, unopened, and in the same condition that you
received it. It must also be in the original packaging. Knowing that the
clearance products are not applicable for exchanging or cancelation.
To complete your
return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is
received and inspected, we will send you an email to notify you that we have
received your returned item. We will also notify you of the approval or
rejection of your refund.
If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment (In
case of Cash on Delivery/Credit Card of Deliver) you have to provide us with
the bank account details, within a certain amount of days.
Late or missing refunds (if applicable)
Shipping
If you wish to
initiate a product return, kindly make the request within 48 hours of receiving
your order, and we will coordinate the return process accordingly. Once we
receive and inspect the returned item, we will proceed to issue a refund,
deducting the applicable return fees.
In case you need to
return the product during the shipping process, we will first need to confirm
with the courier whether the return is possible. Upon their approval, any
operational fees incurred during the shipping and return will be deducted from
the refund amount, and the remaining balance will be reimbursed to you.
However, if the courier does not approve the return, unfortunately, we won't be
able to cancel your order.